IT4IT Part 1 Exam v1.0

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Exam contains 40 questions
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What does the Event data object represent?

  • A. A user inquiry to the Service Desk
  • B. An alert signifying a change of state of a monitored Configuration Item
  • C. An issue or flaw with delivered code or physical service blueprint
  • D. An interruption to normal service operations


Answer : B

Reference:
https://pubs.opengroup.org/it4it/refarch20/m/chap08.html
(8.4.2)

Which functional component within the Requirement to Deploy value stream produces the Logical Service Blueprint?

  • A. Build Package
  • B. Enterprise Architecture
  • C. Service Portfolio
  • D. Service Design


Answer : D

Reference:
https://books.google.com.pk/books?id=lpcEDAAAQBAJ&pg=PA83&lpg=PA83&dq=it4it+functional+component+within+the+Requirement+to+Deploy
+value+stream+produces+the+Logical+Service+Blueprint&source=bl&ots=UmKAGvnbE_&sig=ACfU3U1paH-
4XlKDxAcBaQ2aGis_KtUHBw&hl=en&sa=X&ved=2ahUKEwi1r-qf2ujkAhWOxYUKHem0C1wQ6AEwAnoECAcQAQ#v=onepage&q=it4it%20functional%
20component%20within%20the%20Requirement%20to%20Deploy%20value%20stream%20produces%20the%20Logical%20Service%20Blueprint&f=false

What is a benefit of implementing the Requirement to Deploy value stream for the business?

  • A. Improving the speed at which issues with a business service are identified, including proactive identification before impact is severe
  • B. Accelerate sourcing and delivery of applications through best practices such as re-use, automation, and collaboration
  • C. Accurate visibility of business and IT demand; re-balance IT investments between strategic and operational demand
  • D. Increased fulfillment efficiency and consistency through standard change deployment and automation


Answer : B

Reference:
https://pubs.opengroup.org/it4it/refarch20/chap06.html

UML is the Object Management Group Unified Modeling Language.
The IT4IT definition of the Service Lifecycle Data Object aligns with what UML concept?

  • A. Component
  • B. Class
  • C. Activity
  • D. Artifact


Answer : D

Explanation:
A service lifecycle data object (lifecycle data object) represents data (records, information, and so on) that annotate or model an aspect of a service being offered by IT. Data objects can take a digital or physical form and can be comprised of structured, semi-structured, or unstructured data. Our definition of service lifecycle data object is aligned contextually with the OMG definition of artifact. In UML, the OMG defines artifact as: "The specification of a physical piece of information that is used or produced by a software development process, or by deployment and operation of a system.
Examples of artifacts include model files, source files, scripts, and binary executable files, a table in a database system, a development deliverable, or a word- processing document, a mail message."
Reference:
https://pubs.opengroup.org/it4it/refarch21/IT4ITv2.1.html

Complete the sentence. The IT4IT Reference Architecture is intended to help organizations ________________.

  • A. adapt to change without having to re-factor the IT management architecture
  • B. define, implement, and govern an innovative microservice-based architecture
  • C. implement web-scale and distributed computing
  • D. assess the maturity of their IT processes


Answer : A

Reference:
https://pubs.opengroup.org/it4it/refarch20/chap04.html

Which of the following is a Key Performance Indicator of the Request to Fulfill value stream?

  • A. The percentage reduction in the network required for new or changed services
  • B. Self-Service: Increased success rate for user self-fix
  • C. Satisfied customers per service/application
  • D. Arrival and departure rate of service requests


Answer : D

Reference:
https://pubs.opengroup.org/it4it/refarch20/chap07.html
(7.3)

Which key data object associated with the Change Control functional component records the data required to manage the change lifecycle?

  • A. The Change Control data object
  • B. The RFC data object
  • C. The Problem, Known Error data object
  • D. The Interaction data object


Answer : B

Reference:
https://books.google.com.pk/books?id=lOoCDQAAQBAJ&pg=PA170&lpg=PA170&dq=IT4IT+key+data+object+associated+with+the+Change+Control
+functional+component+records+the+data+required+to+manage+the+change+lifecycle&source=bl&ots=KwfVdFszO6&sig=ACfU3U2Q19wSm1h8h- yfHYfqASY1SbMFeA&hl=en&sa=X&ved=2ahUKEwjOkMWu3OjkAhVEzRoKHZf5CXQQ6AEwBHoECAcQAQ#v=onepage&q=IT4IT%20key%20data%20object%
20associated%20with%20the%20Change%20Control%20functional%20component%20records%20the%20data%20required%20to%20manage%20the%
20change%20lifecycle&f=false

What is a key value proposition of the Detect to Correct value stream?

  • A. Service lifecycle tracking through conceptual, logical, and physical domains
  • B. Timely identification and prioritization of an issue
  • C. Increased fulfillment efficiency through standard change deployment and automation
  • D. Standardized service development and delivery


Answer : B

Reference:
https://pubs.opengroup.org/it4it/refarch20/chap08.html

What is a Key Performance Indicator of the Strategy to Portfolio value stream?

  • A. Number of applications or services that require exceptions outside of the existing infrastructure portfolio
  • B. Number of purchase requests related to purchase order fulfillment
  • C. Accounting records are produced to show investment and spend in each service
  • D. Increased uptime for critical business systems


Answer : C

Reference:
https://pubs.opengroup.org/it4it/refarch20/chap05.html

Which model consists of the set of essential building blocks that create or consume data objects, together with their relationships?

  • A. The Information Model
  • B. The Functional Model
  • C. The Service Model
  • D. The Integration Model


Answer : B

Reference:
https://books.google.com.pk/books?id=lOoCDQAAQBAJ&pg=PA40&lpg=PA40&dq=IT4IT+model+consists+of+the+set+of+essential+building+blocks
+that+create+or+consume+data+objects,+together+with+their+relationships&source=bl&ots=KwfVdFsAN9&sig=ACfU3U3ifZhRJo- bCmXbVo0rnuZ1deNHKQ&hl=en&sa=X&ved=2ahUKEwjJvMra3OjkAhWNxYUKHW1yDo8Q6AEwA3oECAkQAQ#v=onepage&q=IT4IT%20model%20consists%
20of%20the%20set%20of%20essential%20building%20blocks%20that%20create%20or%20consume%20data%20objects%2C%20together%20with%20their%
20relationships&f=false

What key data object is associated with the Project functional component?

  • A. IT Initiative
  • B. Portfolio Backlog Item
  • C. Conceptual Service
  • D. Scope Agreement


Answer : D

Which of the following is an objective of the Strategy to Portfolio (S2P) value stream?

  • A. Contributing to business strategy and planning, enabling IT alignment with business plans
  • B. Defining the context and end-to-end set of activities necessary to establish requirements and deliver new IT services
  • C. Defining the capabilities and business processes necessary for Project Management governance
  • D. Providing a new architectural framework that holistically describes all of the major activities of modern IT delivery


Answer : A

Reference:
https://pubs.opengroup.org/it4it/refarch20/chap05.html

What value stream has the value proposition of ensuring that the Service Release meets business expectations?

  • A. Request to Fulfill
  • B. Strategy to Portfolio
  • C. Requirement to Deploy
  • D. Detect to Correct


Answer : C

Reference:
https://pubs.opengroup.org/it4it/refarch20/chap03.html

What functional component has the objectives to solve severe repeating incidents, and to minimize the impact of incidents that cannot be prevented?

  • A. Problem
  • B. Event
  • C. Diagnostics & Remediation
  • D. Service Level


Answer : A

Explanation:
The Problem functional component is responsible for managing the lifecycle of all Problems. The objectives of the Problem functional component are to solve severe/repeating Incidents, prevent Incidents from happening, and minimize the impact of Incidents that cannot be prevented. The Problem cause is not usually known at the time of the Problem data object instance creation, and the Problem functional component is responsible for the investigation. The Problem functional component also serves as the main exit point from the D2C Value Stream for the feedback information about IT services issues. The feedback is reported to the
R2D Value Stream in the form of Defects and to the S2P Value Stream in the form of Portfolio Backlog Items (demand request).
Reference:
https://pubs.opengroup.org/it4it/refarch20/m/chap08.html

Complete the sentence. Abstraction Levels 1 and 2 of the IT4IT Reference Architecture are known as _________________.

  • A. Conceptual Service Design and Logical Service Design
  • B. End-to-End Overview and Value Stream Documentation
  • C. Computation-Independent Architecture and Platform-Independent Architecture
  • D. End-to-End Overview and Solution Architecture


Answer : B

Reference:
https://pubs.opengroup.org/it4it/refarch21/IT4ITv2.1.html

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