Microsoft Power Apps + Dynamics 365 Solution Architect (beta) v1.0

You are a Dynamics 365 Customer Service consultant for an internet support company.
The company lacks a budget to buy third-party ISVs or add-ons.
The company requires a new system that achieves the following:
-> All support issues must come in by email, need to be logged, and assigned to the support group
-> Accounts must synchronize with the parent company Oracle database
-> Reports must be sent to the executives on a weekly basis
-> No custom code will be used in the system
You need to recommend the components that should be configured.
Which two components should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

DRAG DROP -
You are designing a Dynamics 365 Sales solution that will be deployed to two separate companies on the same Microsoft Office 365 tenant: Contoso, Ltd and
Contoso Pharmaceuticals,
The solution must meet the following security requirements:
-> Restrict Contoso, Ltd. users from seeing the Contoso Pharmaceuticals company.
-> Restrict access to Lead and Opportunities entities within their company.
-> Restrict access to certain forms in an entity.
Restrict access to certain fields on a form.

What should you recommend? To answer, drag the appropriate security types to the correct restrictions. Each security type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

DRAG DROP -
You are designing a business continuity strategy for a client who is using Dynamics 365 Sales.
The client works with critical data where any data loss creates a high risk.
You need to document the failover process for the stakeholders.
In which order should you recommend the actions be performed? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

DRAG DROP -
A client is implementing a Dynamics 365 Customer Service system. The company is divided into departments with one manager per department.
The company requires the following security setup:
-> Managers should see only accounts for the employees who report to them.
Employees should see only their own accounts.

-> Executives should see all the accounts in the company.
You need to recommend a security setup for the new implementation of accounts.
Which should you recommend? To answer, drag the appropriate tool to the correct data type. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

An architect is planning a security strategy within Dynamics 365 Sales.
The sales manager has a requirement that non-administrators have the ability to create and update the Sales Rep form field.
You need to identify the account types that can be assigned Field security profiles.
Which two account types can be used? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

DRAG DROP -
A client plans to implement Dynamics 365 Sales.
The client identifies the following requirements for handling opportunities:
-> Records must move to an approval stage after an opportunity is created.
-> For opportunities with values greater than $20,000, a follow-up date and second contact field must appear on the form.
-> An error message must display if a follow-up date is not within seven days of the opportunity creation date.
You need to recommend tools to meet the client requirements.
What should you recommend? To answer, drag the appropriate tools to the correct requirement. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

HOTSPOT -
You are designing the security model for a company implementing Dynamics 365 Sales.
This company is a large organization with several divisions that have several sets of customer bases. The company has the following requirements:
-> Permissions must be set at a high level for these divisions and granulized as they get assigned to different departments.
-> Centralized support staff need read/write access to accounts and the ability to assign accounts to salespeople.
-> Large-scale projects need cross-functional groups to have permissions to the same accounts.
Which security model should you use for each requirement? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

DRAG DROP -
You are designing a customer self-service Power Apps portal for Dynamics 365 Sales.
The portal will contain thousands of image files that are associated with the customer order histories.
The portal must meet the following requirements:
-> All image files must be hosted in the portal.
-> The portal must use the URL http://portal.tailspintoys.com/.
-> Performance issues must be minimized when loading the portal page.
You need to recommend a process for the company.
Which four actions should you recommend be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

DRAG DROP -
A client is implementing Dynamics 365 Sales.
You are working with a developer to identify data integration methodologies.
You need to plan a methodology to use for different integration scenarios.
Which methodology should you use? To answer, drag the appropriate methodology to the correct requirement. Each source may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

A company that is implementing Dynamics 365 Sales commonly experiences high turnover.
The company requests security roles that are optimized for adding and removing large numbers of users daily.
Large groups of users share common access privilege needs.
Complex entity access scenarios must be able to be added and removed in bulk.
You need to recommend a feature that will meet the needs of the company.
Which feature should you recommend?

A company is implementing Dynamics 365 Sales.
The company has an internal system for tracking time that salespeople spend on each account. This system must be integrated with Dynamics 365 Sales.
When a user submits a timesheet in the internal system, a record must be created in Dynamics 365 Sales. The timesheet has no external-facing APIs.
You need to recommend a solution for integration.
What should you recommend?

A company has a list of contacts in a Microsoft Excel file. The company wants to load the contact information into Dynamics 365 Sales.
You need to recommend a data-loading solution.
What should you recommend?

Note: This question is part of series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You want to integrate Microsoft Teams with Dynamics 365 Customer Service.
You install both apps, but Teams is not working when in Dynamics 365 Customer Service.
You need to troubleshoot the situation.
Solution: Change settings in Teams.
Does the solution meet the goal?

Case study -

Background -
Bellows College is a prison program that offers classes to help rehabilitate inmates. The classes teach post-secondary skills to provide more job opportunities for when inmates leave prison. The college stores most information on spreadsheets and in email.
The college wants to implement Dynamics 365 Customer Service so that all locations can look up current data on one unified system.
Three levels of inmates attend the college:
misdemeanor
major
federal
Employees of Bellows College consist of the following:
wardens: supervisors of the guards
guards: single contributors to the system
chief: in charge of the whole college
Each inmate level has two wardens and one chief. Twenty-five guards report to each warden.

Current environment -
Employees use a proprietary database to look up inmate information to enter in Microsoft Excel spreadsheets. Spreadsheets are also used for registration, tracking and for listing the available classes.
Microsoft Office 365 was implemented last year for email.

Inmates -
Misdemeanor and federal inmates can attend any classes available.
Major inmates can attend only online classes.
Inmates must open a ticket with the college to register for a class.
Inmates have homework assignments that they load to a Microsoft SharePoint
All inmates have an email address on Office 365 in the same tenant.

Requirements -

General -
All inmate information needs to be brought into the new system from the proprietary database and kept in sync.
All class lists must be brought into the new system with inmate assignments kept intact.
All special instructions are in separate files on an integrated SharePoint server attached to the class record.
Homework will be held in a Microsoft Azure Blob Storage.
Once an inmate is registered, an email needs to be sent to the inmate.
The system must have a live help function that uses chat (CafeX).
The chiefs want stakeholders to be able to see reports without needing to log in to Dynamics 365
Only the chiefs should be able to see the charges against the inmates.
Inmates will not continue to upload homework to SharePoint, but the homework needs to be accessible within Dynamics 365.
Inmates must see only the registration form when registering for a class.
Chiefs should see all registration forms.
All data older than five years has been maintained in a Microsoft SQL Server database.
Every six months the college receives a new guard list in a CSV file.

Output -
Wardens need to see statistics on one page on a daily basis.
A graph of how many inmates have taken classes in the last month, quarter, and year.
The ability to click on the graph and get details about each class.
A list of inmates who have not taken any classes in the last month.
A list of classes that have low registration for the last month and quarter.

Data visibility -
Wardens should be able to see only the information their guards put into the system.
Chiefs should be able to see all data in the system.
Guards should be able to see only their own record.
Inmates should be able to see only their own classes and no one else"™s information.

Go-live plans -
All previous data needs to be in the system before going live.
The college needs to ensure that going live is completed in the time allotted.

Issues -
In the primary test for data integration, the following issues arise:
Inmate names come in with last names in the first name column.
Registration numbers come incorrectly.
Inmates report seeing different registration forms.

You are doing a trial run of the go-live data import.
You need to fix the initial issues that arise when importing the new data.
What could be the issue?