Microsoft Power Apps + Dynamics 365 Developer v1.0

Case Study -
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other question on this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study -
To display the first question on this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background -
Contoso Pharmaceutical manufactures and sells drugs to retail and wholesale pharmacies, hospitals, and research facilities.
The company plans to implement Dynamics 365 Customer Engagement and Dynamics 365 Finance.

Current environment -
Contoso maintains a Microsoft Excel workbook that lists all drugs they supply.
Pharmacies submit orders requests through email.
All information at customer locations is handwritten by customer representatives.
Contoso uses Cerner, which is a medical industry application that uses a proprietary database.
Some accounts are referrals from other pharmacies.
Every pharmacy has its own Dynamics 365 Customer Engagement instance.

Requirements. General -
Contoso wants to ensure that there is minimal custom code and custom connectors in the system.

Requirements. Accounts -
Ensure that the names of the pharmacies are synced between the accounting and the customer management systems.
Account numbers should be entered automatically into the pharmaceutical system that is in a Cerner database and kept in sync.
When the account is entered into the system, extra fields must appear if the referral customer box is selected. If the box is not selected, the extra fields must not appear.
A trigger must be created that changes the Priority field to 1 in the Account record 10 days after an Account record is created.
A field named Priority_Trigger must be created to trigger the Priority field.
A field name Facility type field must be added in order to select whether a customer is a retail pharmacy, wholesale pharmacy, research facility, or hospital.

Requirements. Users -
UserA must be able to create and publish PowerApps apps.
UserB must be the owner of all the systems and be able to provide permissions and create all new environments.
UserC must be able to create apps connected to the systems and update the security roles and entities.
Pharmacy representatives must only be able to run the apps and access their own records.
Access to the accounting PowerApps app must be restricted to accounting team members.
End users must have minimum access to the required systems.
Only supervisors must be able to view phone numbers in the Accounts form.
Developers must be able to create new apps for all users.
Sales users must only have access to their own records.

Requirements. Reporting -
Pharmacy orders must be displayed in four graphs as follows:
Annual revenue over $100,000
Annual revenue under $100,000
Research facilities
Hospitals
The graphs must be interactive, and users must be able to drill down on any dimension.

Requirements. Customizations -
Ensure that notifications are sent to the sales team when a lead is added by using Slack.
Ensure that leads have a review stage added to the sales process.
Doctors must be manually added to a custom entity named Doctor if the doctor is not listed.
Refill dates for customer prescriptions should be automatically determined and a notification should be sent to the customer.
Fields for the doctor"™s name and phone number must be displayed in the customer record.
The doctor entered on the customer"™s record must be validated against doctors that exist in the system.
The new solution will be sold to other pharmacies for use. The application must not allow changes to be made.

The solution must be error free so that when it is installed in other environments it does not cause issues.
A custom mobile app must be created to allow salespeople to add or search by pharmacy name.
Pharmacy records must be uniquely identified by pharmacy name, address, contact name, and phone number.
When a pharmacy is added by using the mobile app, the phone number must be validated to be all digits.

You need to create the model-driven app for referrals.
Which function should you add?

Case Study -
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other question on this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study -
To display the first question on this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background -
Contoso Pharmaceutical manufactures and sells drugs to retail and wholesale pharmacies, hospitals, and research facilities.
The company plans to implement Dynamics 365 Customer Engagement and Dynamics 365 Finance.

Current environment -
Contoso maintains a Microsoft Excel workbook that lists all drugs they supply.
Pharmacies submit orders requests through email.
All information at customer locations is handwritten by customer representatives.
Contoso uses Cerner, which is a medical industry application that uses a proprietary database.
Some accounts are referrals from other pharmacies.
Every pharmacy has its own Dynamics 365 Customer Engagement instance.

Requirements. General -
Contoso wants to ensure that there is minimal custom code and custom connectors in the system.

Requirements. Accounts -
Ensure that the names of the pharmacies are synced between the accounting and the customer management systems.
Account numbers should be entered automatically into the pharmaceutical system that is in a Cerner database and kept in sync.
When the account is entered into the system, extra fields must appear if the referral customer box is selected. If the box is not selected, the extra fields must not appear.
A trigger must be created that changes the Priority field to 1 in the Account record 10 days after an Account record is created.
A field named Priority_Trigger must be created to trigger the Priority field.
A field name Facility type field must be added in order to select whether a customer is a retail pharmacy, wholesale pharmacy, research facility, or hospital.

Requirements. Users -
UserA must be able to create and publish PowerApps apps.
UserB must be the owner of all the systems and be able to provide permissions and create all new environments.
UserC must be able to create apps connected to the systems and update the security roles and entities.
Pharmacy representatives must only be able to run the apps and access their own records.
Access to the accounting PowerApps app must be restricted to accounting team members.
End users must have minimum access to the required systems.
Only supervisors must be able to view phone numbers in the Accounts form.
Developers must be able to create new apps for all users.
Sales users must only have access to their own records.

Requirements. Reporting -
Pharmacy orders must be displayed in four graphs as follows:
Annual revenue over $100,000
Annual revenue under $100,000
Research facilities
Hospitals
The graphs must be interactive, and users must be able to drill down on any dimension.

Requirements. Customizations -
Ensure that notifications are sent to the sales team when a lead is added by using Slack.
Ensure that leads have a review stage added to the sales process.
Doctors must be manually added to a custom entity named Doctor if the doctor is not listed.
Refill dates for customer prescriptions should be automatically determined and a notification should be sent to the customer.
Fields for the doctor"™s name and phone number must be displayed in the customer record.
The doctor entered on the customer"™s record must be validated against doctors that exist in the system.
The new solution will be sold to other pharmacies for use. The application must not allow changes to be made.

The solution must be error free so that when it is installed in other environments it does not cause issues.
A custom mobile app must be created to allow salespeople to add or search by pharmacy name.
Pharmacy records must be uniquely identified by pharmacy name, address, contact name, and phone number.
When a pharmacy is added by using the mobile app, the phone number must be validated to be all digits.


DRAG DROP -
You need to select a process to create each function.
Which process should you use? To answer, drag the appropriate processes to the correct functions. Each process may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Case Study -
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other question on this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study -
To display the first question on this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background -
Contoso Pharmaceutical manufactures and sells drugs to retail and wholesale pharmacies, hospitals, and research facilities.
The company plans to implement Dynamics 365 Customer Engagement and Dynamics 365 Finance.

Current environment -
Contoso maintains a Microsoft Excel workbook that lists all drugs they supply.
Pharmacies submit orders requests through email.
All information at customer locations is handwritten by customer representatives.
Contoso uses Cerner, which is a medical industry application that uses a proprietary database.
Some accounts are referrals from other pharmacies.
Every pharmacy has its own Dynamics 365 Customer Engagement instance.

Requirements. General -
Contoso wants to ensure that there is minimal custom code and custom connectors in the system.

Requirements. Accounts -
Ensure that the names of the pharmacies are synced between the accounting and the customer management systems.
Account numbers should be entered automatically into the pharmaceutical system that is in a Cerner database and kept in sync.
When the account is entered into the system, extra fields must appear if the referral customer box is selected. If the box is not selected, the extra fields must not appear.
A trigger must be created that changes the Priority field to 1 in the Account record 10 days after an Account record is created.
A field named Priority_Trigger must be created to trigger the Priority field.
A field name Facility type field must be added in order to select whether a customer is a retail pharmacy, wholesale pharmacy, research facility, or hospital.

Requirements. Users -
UserA must be able to create and publish PowerApps apps.
UserB must be the owner of all the systems and be able to provide permissions and create all new environments.
UserC must be able to create apps connected to the systems and update the security roles and entities.
Pharmacy representatives must only be able to run the apps and access their own records.
Access to the accounting PowerApps app must be restricted to accounting team members.
End users must have minimum access to the required systems.
Only supervisors must be able to view phone numbers in the Accounts form.
Developers must be able to create new apps for all users.
Sales users must only have access to their own records.

Requirements. Reporting -
Pharmacy orders must be displayed in four graphs as follows:
Annual revenue over $100,000
Annual revenue under $100,000
Research facilities
Hospitals
The graphs must be interactive, and users must be able to drill down on any dimension.

Requirements. Customizations -
Ensure that notifications are sent to the sales team when a lead is added by using Slack.
Ensure that leads have a review stage added to the sales process.
Doctors must be manually added to a custom entity named Doctor if the doctor is not listed.
Refill dates for customer prescriptions should be automatically determined and a notification should be sent to the customer.
Fields for the doctor"™s name and phone number must be displayed in the customer record.
The doctor entered on the customer"™s record must be validated against doctors that exist in the system.
The new solution will be sold to other pharmacies for use. The application must not allow changes to be made.

The solution must be error free so that when it is installed in other environments it does not cause issues.
A custom mobile app must be created to allow salespeople to add or search by pharmacy name.
Pharmacy records must be uniquely identified by pharmacy name, address, contact name, and phone number.
When a pharmacy is added by using the mobile app, the phone number must be validated to be all digits.

You need to configure the trigger for account records.
Which expression should you use?

Case Study -
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other question on this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study -
To display the first question on this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background -
Adventure Works Cycles wants to replace their paper-based bicycle manufacturing business with an efficient paperless solution. They have one manufacturing plant in Seattle that produces bicycle parts, assembles bicycles, and distributes finished bicycles to the Pacific Northwest.
Adventure Works Cycles has a retail location that performs bicycle repair and warranty repair works. They also have six maintenance vans that repair bicycles at various events and residences.
Adventure Works Cycles recently deployed Dynamics 365 Unified Operations in a Microsoft-hosted environment for financials and manufacturing. They plan to leverage the Microsoft Power Platform to migrate all of their distribution and retail workloads to Dynamics 365 Unified Operations.
They use Dynamics 365 Customer Engagement for all customer activities, including field service.
Current environment. Retail store information
Adventure Works Cycles has one legal entity, four warehouses, and six field service technicians.
Warehouse counting is performed manually by using a counting journal. All warehouse boxes and items are barcoded.
The Adventure Works Cycles retail location performs bicycle inspections and performance tune-ups. Technicians use paper forms to document the bicycle

inspection performed before a tune-up and any additional work performed on the bicycle.
Adventure Works Cycles uses a PowerApps app for local bike fairs to attract new customers.
A canvas app is being developed to capture customer information when customer check in at the retail location. The app has the following features:
- Customer selects yes or no if they are on the mailing list.
- Customer select the amount of times they have visited the store.
- Customer select the type of service needed.
- The search result returns all last name records that match the search term.

Current environment. Technology -
A plug-in for Dynamics 365 Sales automatically calculates the total billed time from all activities on a particular customer account, including sales representatives' visits, phone calls, email correspondence, and repair time compared with hours spent.
A shipping API displays shipping rates and tracking information on sales orders. The contract allows for 3,000 calls per month.
Ecommerce orders are processed in batch daily by using a manual import of sales orders in Dynamics 365 Unified Operations.
Microsoft Teams is used for all collaboration.
All testing and problem diagnostics are performed in a copy of the production environment.
Customer satisfaction surveys are recorded with Microsoft Forms Pro. Survey replies from customers are sent to a generic mailbox.

Requirements. Automation -
A text message must be automatically sent to a customer to confirm an appointment and to notify when a technician is on route that includes their location.
Ecommerce sales orders need to automatically integrate into Dynamics 365 Unified Operations.
A text alert must be sent to employees scheduled to assist in the repair area of the retail store if the number of repair check-ins exceeds eight.
Submitted customer surveys must generate an email to the correct department. Approval and follow-up must occur within a week.

Requirements. Reporting -
The warehouse manager"™s dashboard must contain warehouse counting variance information.
A warehouse manager needs to quickly view warehouse KPIs by using a mobile device.
Power BI must be used for reporting across the organization.

Requirements. User experience -
Warehouse counting must be performed by using a mobile app that scans barcodes on boxes.
All customer repairs must be tracked in the system no matter where they occur.
Qualified leads must be collected from local bike fairs.

Issues. Internal -
User1 reports that performance is slow when viewing total billed customer time.
User2 reports that Azure consumption for API calls has increased significantly to 100 calls per minute in the last month and sales orders have also increased.
User5 receives the error message "Endpoint unavailable"™ during a test of the technician dispatch ISV solution.

The parts department manager who is the approver for the department is currently on sabbatical.

Issues. External -
CustomerB reports that the check-in app returned only one search result for their last name, which is not the correct name.
Nine customers arrive in the repair area of the retail store, but no texts were sent to scheduled employees.
Customers report that the response time from the information email listed on the Adventure Works Cycles website is greater than five days.
CustomerC requested additional information from the parts department through the customer survey and has not received a response one week later.

You need to ensure that Adventure Works Cycle can track information from visitors to bike fairs.
What should you create?

Case Study -
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other question on this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study -
To display the first question on this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background -
Adventure Works Cycles wants to replace their paper-based bicycle manufacturing business with an efficient paperless solution. They have one manufacturing plant in Seattle that produces bicycle parts, assembles bicycles, and distributes finished bicycles to the Pacific Northwest.
Adventure Works Cycles has a retail location that performs bicycle repair and warranty repair works. They also have six maintenance vans that repair bicycles at various events and residences.
Adventure Works Cycles recently deployed Dynamics 365 Unified Operations in a Microsoft-hosted environment for financials and manufacturing. They plan to leverage the Microsoft Power Platform to migrate all of their distribution and retail workloads to Dynamics 365 Unified Operations.
They use Dynamics 365 Customer Engagement for all customer activities, including field service.
Current environment. Retail store information
Adventure Works Cycles has one legal entity, four warehouses, and six field service technicians.
Warehouse counting is performed manually by using a counting journal. All warehouse boxes and items are barcoded.
The Adventure Works Cycles retail location performs bicycle inspections and performance tune-ups. Technicians use paper forms to document the bicycle

inspection performed before a tune-up and any additional work performed on the bicycle.
Adventure Works Cycles uses a PowerApps app for local bike fairs to attract new customers.
A canvas app is being developed to capture customer information when customer check in at the retail location. The app has the following features:
- Customer selects yes or no if they are on the mailing list.
- Customer select the amount of times they have visited the store.
- Customer select the type of service needed.
- The search result returns all last name records that match the search term.

Current environment. Technology -
A plug-in for Dynamics 365 Sales automatically calculates the total billed time from all activities on a particular customer account, including sales representatives' visits, phone calls, email correspondence, and repair time compared with hours spent.
A shipping API displays shipping rates and tracking information on sales orders. The contract allows for 3,000 calls per month.
Ecommerce orders are processed in batch daily by using a manual import of sales orders in Dynamics 365 Unified Operations.
Microsoft Teams is used for all collaboration.
All testing and problem diagnostics are performed in a copy of the production environment.
Customer satisfaction surveys are recorded with Microsoft Forms Pro. Survey replies from customers are sent to a generic mailbox.

Requirements. Automation -
A text message must be automatically sent to a customer to confirm an appointment and to notify when a technician is on route that includes their location.
Ecommerce sales orders need to automatically integrate into Dynamics 365 Unified Operations.
A text alert must be sent to employees scheduled to assist in the repair area of the retail store if the number of repair check-ins exceeds eight.
Submitted customer surveys must generate an email to the correct department. Approval and follow-up must occur within a week.

Requirements. Reporting -
The warehouse manager"™s dashboard must contain warehouse counting variance information.
A warehouse manager needs to quickly view warehouse KPIs by using a mobile device.
Power BI must be used for reporting across the organization.

Requirements. User experience -
Warehouse counting must be performed by using a mobile app that scans barcodes on boxes.
All customer repairs must be tracked in the system no matter where they occur.
Qualified leads must be collected from local bike fairs.

Issues. Internal -
User1 reports that performance is slow when viewing total billed customer time.
User2 reports that Azure consumption for API calls has increased significantly to 100 calls per minute in the last month and sales orders have also increased.
User5 receives the error message "Endpoint unavailable"™ during a test of the technician dispatch ISV solution.

The parts department manager who is the approver for the department is currently on sabbatical.

Issues. External -
CustomerB reports that the check-in app returned only one search result for their last name, which is not the correct name.
Nine customers arrive in the repair area of the retail store, but no texts were sent to scheduled employees.
Customers report that the response time from the information email listed on the Adventure Works Cycles website is greater than five days.
CustomerC requested additional information from the parts department through the customer survey and has not received a response one week later.

You need to reduce response time for the information email on the website.
What should you create?

Case Study -
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other question on this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study -
To display the first question on this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background -
Adventure Works Cycles wants to replace their paper-based bicycle manufacturing business with an efficient paperless solution. They have one manufacturing plant in Seattle that produces bicycle parts, assembles bicycles, and distributes finished bicycles to the Pacific Northwest.
Adventure Works Cycles has a retail location that performs bicycle repair and warranty repair works. They also have six maintenance vans that repair bicycles at various events and residences.
Adventure Works Cycles recently deployed Dynamics 365 Unified Operations in a Microsoft-hosted environment for financials and manufacturing. They plan to leverage the Microsoft Power Platform to migrate all of their distribution and retail workloads to Dynamics 365 Unified Operations.
They use Dynamics 365 Customer Engagement for all customer activities, including field service.
Current environment. Retail store information
Adventure Works Cycles has one legal entity, four warehouses, and six field service technicians.
Warehouse counting is performed manually by using a counting journal. All warehouse boxes and items are barcoded.
The Adventure Works Cycles retail location performs bicycle inspections and performance tune-ups. Technicians use paper forms to document the bicycle

inspection performed before a tune-up and any additional work performed on the bicycle.
Adventure Works Cycles uses a PowerApps app for local bike fairs to attract new customers.
A canvas app is being developed to capture customer information when customer check in at the retail location. The app has the following features:
- Customer selects yes or no if they are on the mailing list.
- Customer select the amount of times they have visited the store.
- Customer select the type of service needed.
- The search result returns all last name records that match the search term.

Current environment. Technology -
A plug-in for Dynamics 365 Sales automatically calculates the total billed time from all activities on a particular customer account, including sales representatives' visits, phone calls, email correspondence, and repair time compared with hours spent.
A shipping API displays shipping rates and tracking information on sales orders. The contract allows for 3,000 calls per month.
Ecommerce orders are processed in batch daily by using a manual import of sales orders in Dynamics 365 Unified Operations.
Microsoft Teams is used for all collaboration.
All testing and problem diagnostics are performed in a copy of the production environment.
Customer satisfaction surveys are recorded with Microsoft Forms Pro. Survey replies from customers are sent to a generic mailbox.

Requirements. Automation -
A text message must be automatically sent to a customer to confirm an appointment and to notify when a technician is on route that includes their location.
Ecommerce sales orders need to automatically integrate into Dynamics 365 Unified Operations.
A text alert must be sent to employees scheduled to assist in the repair area of the retail store if the number of repair check-ins exceeds eight.
Submitted customer surveys must generate an email to the correct department. Approval and follow-up must occur within a week.

Requirements. Reporting -
The warehouse manager"™s dashboard must contain warehouse counting variance information.
A warehouse manager needs to quickly view warehouse KPIs by using a mobile device.
Power BI must be used for reporting across the organization.

Requirements. User experience -
Warehouse counting must be performed by using a mobile app that scans barcodes on boxes.
All customer repairs must be tracked in the system no matter where they occur.
Qualified leads must be collected from local bike fairs.

Issues. Internal -
User1 reports that performance is slow when viewing total billed customer time.
User2 reports that Azure consumption for API calls has increased significantly to 100 calls per minute in the last month and sales orders have also increased.
User5 receives the error message "Endpoint unavailable"™ during a test of the technician dispatch ISV solution.

The parts department manager who is the approver for the department is currently on sabbatical.

Issues. External -
CustomerB reports that the check-in app returned only one search result for their last name, which is not the correct name.
Nine customers arrive in the repair area of the retail store, but no texts were sent to scheduled employees.
Customers report that the response time from the information email listed on the Adventure Works Cycles website is greater than five days.
CustomerC requested additional information from the parts department through the customer survey and has not received a response one week later.

You need to modify Microsoft Flow to resolve CustomerC"™s issue.
What should you do?

DRAG DROP -
A company creates a custom connector to use in a flow named Search Company.
When this custom connector is used, requests must be redirected to a different endpoint at runtime.
You need to apply a policy to the custom connector to route calls to a different endpoint.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

DRAG DROP -
User1 and User2 use a form named F1 to enter account data. Both users have the same security role, SR1, in the same business unit.
User1 has a business rule to make the main phone mandatory if the relationship type is Reseller. User2 must occasionally create records of the Reseller type without having the reseller"™s phone number and is blocked by User1"™s business rule.
You need to ensure that User2 can enter reseller data into the system.
Which three actions should perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct order you select.
Select and Place:

An organization implements Dynamics 365 Customer Engagement.
You need to create a Microsoft Flow that runs daily.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

Case Study -
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other question on this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study -
To display the first question on this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background -
Contoso Pharmaceutical manufactures and sells drugs to retail and wholesale pharmacies, hospitals, and research facilities.
The company plans to implement Dynamics 365 Customer Engagement and Dynamics 365 Finance.

Current environment -
Contoso maintains a Microsoft Excel workbook that lists all drugs they supply.
Pharmacies submit orders requests through email.
All information at customer locations is handwritten by customer representatives.
Contoso uses Cerner, which is a medical industry application that uses a proprietary database.
Some accounts are referrals from other pharmacies.
Every pharmacy has its own Dynamics 365 Customer Engagement instance.

Requirements. General -
Contoso wants to ensure that there is minimal custom code and custom connectors in the system.

Requirements. Accounts -
Ensure that the names of the pharmacies are synced between the accounting and the customer management systems.
Account numbers should be entered automatically into the pharmaceutical system that is in a Cerner database and kept in sync.
When the account is entered into the system, extra fields must appear if the referral customer box is selected. If the box is not selected, the extra fields must not appear.
A trigger must be created that changes the Priority field to 1 in the Account record 10 days after an Account record is created.
A field named Priority_Trigger must be created to trigger the Priority field.
A field name Facility type field must be added in order to select whether a customer is a retail pharmacy, wholesale pharmacy, research facility, or hospital.

Requirements. Users -
UserA must be able to create and publish PowerApps apps.
UserB must be the owner of all the systems and be able to provide permissions and create all new environments.
UserC must be able to create apps connected to the systems and update the security roles and entities.
Pharmacy representatives must only be able to run the apps and access their own records.
Access to the accounting PowerApps app must be restricted to accounting team members.
End users must have minimum access to the required systems.
Only supervisors must be able to view phone numbers in the Accounts form.
Developers must be able to create new apps for all users.
Sales users must only have access to their own records.

Requirements. Reporting -
Pharmacy orders must be displayed in four graphs as follows:
Annual revenue over $100,000
Annual revenue under $100,000
Research facilities
Hospitals
The graphs must be interactive, and users must be able to drill down on any dimension.

Requirements. Customizations -
Ensure that notifications are sent to the sales team when a lead is added by using Slack.
Ensure that leads have a review stage added to the sales process.
Doctors must be manually added to a custom entity named Doctor if the doctor is not listed.
Refill dates for customer prescriptions should be automatically determined and a notification should be sent to the customer.
Fields for the doctor"™s name and phone number must be displayed in the customer record.
The doctor entered on the customer"™s record must be validated against doctors that exist in the system.
The new solution will be sold to other pharmacies for use. The application must not allow changes to be made.

The solution must be error free so that when it is installed in other environments it does not cause issues.
A custom mobile app must be created to allow salespeople to add or search by pharmacy name.
Pharmacy records must be uniquely identified by pharmacy name, address, contact name, and phone number.
When a pharmacy is added by using the mobile app, the phone number must be validated to be all digits.

You need to create an application to deploy to other pharmacies.
What should you do?

A client requires that the system sends an email from a button on their customer contact form.
You need to call the action from JavaScript.
Which two functions achieve this result? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

HOTSPOT -
You have the following JavaScript function: (Line numbers are included for reference only.)

The Annual Revenue view column is configured to call the function as shown in the Column Properties exhibit. (Click the Change Column Properties tab.)

Users report that the icons that appear in the Active Account view are incorrect, as shown in the Active Accounts View exhibit. (Click the Active Accounts View tab.)

You need to determine why the incorrect icons are being displayed.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Hot Area:

HOTSPOT -
A company has a model-driven app.
A custom button on a form calls a JavaScript function that validates form data fields and creates a web basket. The JavaScript function then displays a message to the user.
Users are located in the United States, which uses ISO Code 1033, and France, which uses ISO Code 1036.
Users in France report that the message displays in English.
You need to modify the RibbonDiffXml file to ensure that messages appear in the user"™s language.
How should you complete the CommandDefinition node? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

HOTSPOT -
A company has a model-driven app that captures applications from prospective students.
You are asked to create a new re-usable custom component using the PowerApps component framework (PCF).
The custom component must allow entry of a date of birth and validate that the applicant is not a minor.
You create the class AdultDatePicker in the TypeScript file Index.ts and the style sheet DatePicker.css.
You need to define the component to be available only for relevant fields and its properties when used in a form.
How should you complete the manifest? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area: