Genesys Cloud CX Certified Professional – Consolidated v1.0

You are preparing to deploy Genesys Cloud CX and need to order trunks.
Where can you find guidelines on PSTN carrier requirements?

Which of the following Edge features provides client and server-side call matching?

What additional functionality does Communicate bring to Genesys Cloud CX?

Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration.
In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can:

Genesys Cloud CX Voice is __________.

Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.

What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)

Which of the following statements about WebRTC phones is incorrect?

In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:

Which of the following Edge feature contains the built-in remote survivability mode?

All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT __________.

You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.
What binds the phone's settings in Genesys Cloud CX to a physical phone?

Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)

Unused reports need to be disabled manually to prevent unnecessary load on the system.