Genesys Cloud Certified Professional - Implementation v1.0

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Exam contains 68 questions
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Calling Name and Address can be overridden.

  • A. True
  • B. False


Answer : A

What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?

  • A. Managed IP Phones
  • B. IP Phone Templates
  • C. Base Settings
  • D. Default Station configuration


Answer : C

When creating an external trunk, what protocol(s) can be selected? (Choose three.)

  • A. The default protocol
  • B. TCP
  • C. TLS
  • D. SIP
  • E. UDP


Answer : BCE

How many types of groups are there by default?

  • A. 5
  • B. 3
  • C. 4
  • D. 2


Answer : D

Select all the sections for the standard profile page. (Choose five.)

  • A. General
  • B. Relationships
  • C. Contact
  • D. Contact Information
  • E. Skills & Certifications
  • F. HR
  • G. Languages


Answer : ABDEF

You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

  • A. Activity
  • B. Chat Icon
  • C. Documents
  • D. Admin


Answer : C

Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

  • A. Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
  • B. The education information can be verified against the human resources database.
  • C. The profile information can be used to keep LinkedIn information updated.
  • D. When employees have free time, they can review biographies of their peers.


Answer : A

Which feature is used to share a document of size 1 GB size through chat?

  • A. Attach Button
  • B. Workspace sharable link
  • C. Drag and Drop
  • D. Add web links


Answer : B

Which button would you click to mute yourself when on a call?

  • A. Microphone
  • B. Vertical bars
  • C. Dialpad
  • D. Drop-down arrow
  • E. Phone with down arrow


Answer : A

Which of the following statements are true? (Choose two.)

  • A. You can view both protocol and media capture logs.
  • B. You cannot view either type of log file.
  • C. You can view protocol capture logs but not media capture logs.
  • D. Media capture logs can be read only with the support of customer care.


Answer : AD

Which statement is true regarding chat rooms in Genesys Cloud?

  • A. Notifications can be turned off per room.
  • B. There is a maximum of 50 users to a room.
  • C. You must have the room_user permission to use rooms.
  • D. Administrators assign people to rooms.


Answer : A

What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

  • A. Reset the user’s password.
  • B. Rename the user account.
  • C. Set the user to Inactive for 30 days, then delete the user account.
  • D. Create a role for former users and add the user to that role.


Answer : A

How do you represent your organization when you contact the Genesys Cloud support team?

  • A. Organization ID
  • B. Company Name
  • C. Agent Name
  • D. ID


Answer : D

When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?

  • A. It should be connected to a different network segment that has access to your company intranet.
  • B. It should be connected to a network segment that has outbound access to the public Internet.
  • C. It should be connected to the same network segment that the Bridge server is on.


Answer : B

Where can you add the preconfigured settings of the phones?

  • A. Admin > Telephony > Phone Management > Calls
  • B. Admin > Telephony > Phone Management > Phones
  • C. Admin > Telephony > Phone Management > Base Settings


Answer : C

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Exam contains 68 questions
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