Universal Containers has three different support groups. Each group works cases for their region only.
How can the System Admin ensure that all the Support Representatives within each region can manage cases generated from only their region in a private org?
Answer : B
Which two are purposes of the AppExchange? (Choose two.)
Answer : BC
Universal Containers wants to back-up Salesforce data on a monthly basis.
Which tools can a System Administrator use to meet this requirement?
Answer : D
Which two chart types should be used to display summary values from two different levels of grouping in a report? (Choose two.)
Answer : BD
Which two levels of access should be set when sharing a document folder with users? (Choose two.)
Answer : AB
A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user"™s profile has the "Create" profile permission for Campaigns.
How should an administrator grant the correct access to the user?
Answer : D
Which three settings are controlled by a user"™s profile? (Choose three.)
Answer : ACD
Which three options are available when customizing a report? (Choose three.)
Answer : CDE
When converting a lead, how can an administrator capture custom lead data on the converted contact?
Answer : B
How many filters can be added to a dashboard?
Answer : C
Sales management at Universal Containers needs to display the information listed below on each account record.
-> Amount of all closed won opportunities
-> Amount of all open opportunities
What feature should an administrator use to meet this requirement?
Answer : D
A System Administrator needs to import new leads from a tradeshow and assign ownership based on country. Some of the leads may already be in the system.
Which two actions should be taken to meet this requirement? (Choose two.)
Answer : AB
Which two are capabilities of Customer Communities? (Choose two.)
Answer : AC
Universal Containers uses a Private data access model for Cases. Support agents own cases, and occasionally product specialists need access to cases in their product line.
Which two actions will result in the needed access? (Choose two.)
Answer : AD
Universal Containers is using a private sharing model. The U.S. sales director needs full access to all records owned by the U.S. sales representatives.
How can this can be accomplished?
Answer : A
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