Certified Implementation Specialist - Software Asset Management v1.0

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Exam contains 168 questions
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What are three ways to get software asset data into ServiceNow?

  • A. Clone, Background Script, Discovery
  • B. Import Data, Plugin, Clone
  • C. Discovery, Import Data, Manual
  • D. Plugin, Background Script, Manual


Answer : C

The Software Asset Management Content Service is automatically enabled and cannot be opted out.

  • A. True
  • B. False


Answer : B

What table is populated with the content library data that is pulled from the content service?

  • A. samp_sw_package
  • B. cmdb_sw_product_model
  • C. sam_content_library
  • D. cmdb_ci_spkg


Answer : D

When specified during an entitlement import, which of the following is matched to data in the Content Service Library and used to create a software model automatically?

  • A. Purchage Order (PO)
  • B. Software Model
  • C. Publisher Part Number (PPN)
  • D. Asset Tag


Answer : C

As part of the software normalization process, software discovery models are normalized via which mechanisms? (Choose two.)

  • A. Fix script
  • B. Scheduled job
  • C. Business rule
  • D. Integration
  • E. Workflow


Answer : BD

What is the definition of Partially Normalized?

  • A. A discovery model normalized based on publisher field alone.
  • B. The software discovery model has not yet completed its run through the normalization process.
  • C. A discovery model was normalized based on publisher and product fields only.
  • D. A discovery model was normalized based on publisher, product, version fields.


Answer : C

What is the name of the Scheduled job that runs daily for normalization?

  • A. Create a Software Normalization
  • B. Software Installation Normalization
  • C. Software Model Cleanup
  • D. Discovery Model Normalization


Answer : D

Within Software Asset Management there are many key terms to understand, what is the best definition for Software Allocation?

  • A. One or more use rights assigned to a specific device or user.
  • B. Something acquired with use rights.
  • C. The process of normalizing a discovered software installation to standardized values.
  • D. Finding and recognizing software or a software feature on a device.


Answer : C

How often is the scheduled job for the normalization process run?

  • A. Nightly
  • B. Weekly
  • C. Every time Discovery is run
  • D. Nightly for new discovery models and weekly for all discovery models that do not have a status of normalized or manually normalized
  • E. Immediately for new discovery models and nightly for all discovery models that do not have a status of normalized or manually normalized


Answer : C

Discovery models may not be fully normalized until updated content is downloaded from the ServiceNow Software Content Library. How do you determine if the content has been downloaded?

  • A. Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard.
  • B. Determine if the business rule “Create a Software Normalization Download” has been triggered yet or not.
  • C. Query the scheduled job reports to determine if the “Software Content Library Download” (samp_cds_download) job has completed yet.
  • D. Review the number of records in the samp_product_map table. If there are ~7,700 records in the table, the download has completed at least once.


Answer : B

When populating the Downgrade Rights table, if there is no software model corresponding to a discovery map, which of the following is automatically created?

  • A. Software Discovery Model
  • B. Software Model
  • C. Software Downgrade Model
  • D. Software Install Model


Answer : B

For software asset management, when software is discovered, the records from the discovered pattern are copied into which table?

  • A. cmbd_sam_sw_reconcile
  • B. cmbd_sam_sw_discover
  • C. cmbd_sam_sw_allocate
  • D. cmdb_sam_sw_discovery_model
  • E. cmbd_sam_sw_install


Answer : E

Within ServiceNow Discovery, the Exploration phase determines what?

  • A. Are you there? How will I classify you?
  • B. What else can you tell me about yourself?
  • C. Have I seen you before?
  • D. How should I classify you specifically?


Answer : D

If your organization is currently running Discovery, but has not yet installed the SAM Professional application, what must you do after installing SAM in order to make your discovered software installation information available to SAM?

  • A. Convert the records from the [cmdb_ci_spkg] table into the [cmdb_sam_sw_install] table
  • B. Run the “Migrate software installations” script to copy records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table
  • C. Run the “Discover software installations” script to copy records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table
  • D. Export the records from the [cmdb_ci_spkg] table into an xml spreadsheet and import them into the [cmdb_sam_sw_install] table


Answer : B

ServiceNow Discovery identifies the software running on an IP-enabled device during which of its phases?

  • A. Classification
  • B. Identification
  • C. Port Scan
  • D. Exploration
  • E. Communication


Answer : E

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Exam contains 168 questions
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