Certified Implementation Specialist - IT Service Management v1.0

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Exam contains 205 questions
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In what table are Change records stored?

  • A. Change [change_task]
  • B. Change Request [rfc]
  • C. Change Request [change_request]
  • D. Change [change]
  • E. Change [task_change]


Answer : C

Risk is configured by default, to calculate Risk = High for a change that is scheduled with only 3 days lead time. Your customer’s change policy requires that changes be requested with 5 days lead time.
How would you satisfy this requirement?

  • A. Update the Risk Property for Insufficient lead time
  • B. Update the Risk Assessment Matrix for Insufficient lead time
  • C. Update the Calculate Risk UI Action
  • D. Update the Risk Matrix for insufficient lead time
  • E. Update the Risk Condition for Insufficient lead time


Answer : B

How are Releases related to Projects?

  • A. Project tasks and Release tasks are interchangeable
  • B. Projects can be part of one or more releases
  • C. Project features are components of a release
  • D. Projects need to be completed before releases can be defined
  • E. Projects are used to do root cause analysis for releases


Answer : B

What baseline Change Flows support the baseline Normal Change model?

  • A. Change - Normal - Assess, Change - Normal - Authorize, Change - Normal - Implement Change - Implementation tasks
  • B. Change - Normal - New, Change - Normal - Review, Change - Normal - Close, Change - Implementation tasks
  • C. Change - Normal - New, Change - Normal - Assess, Change - Normal - Implement, Change - Implementation tasks
  • D. Change - Normal - Assess, Change - Normal - Authorize, Change - Normal - Close, Change - Implementation tasks


Answer : A

Which of the following Change Task Types are available by default? (Choose three.)

  • A. Planning
  • B. Testing
  • C. Review
  • D. Deployment
  • E. Verification


Answer : ABC

What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?

  • A. Populate Assignment Group based on CI/SO
  • B. Auto-populate ITSM Assignment Groups
  • C. ITSM Assignment Lookup Rule
  • D. Automatic Assignment for ITSM


Answer : A

In the CAB workbench, what are some ways the CAB manager can identify the Change requests to be added to a particular meeting agenda? (Choose two.)

  • A. Change requests meeting different conditions, like Risk level or Type
  • B. Change requests planned within a certain date range
  • C. Use any of the options on the Agenda Criteria Tab
  • D. Change requests for a certain Change Flow Definition


Answer : AC

A change user complains that with the new Preapproved tab, they have to search through many options to find the Reboot Windows Server change. Since they use this change several times per day, it is inconvenient. What should you suggest to make it easier for the change user?

  • A. Use the Pin feature
  • B. Make a Favorite
  • C. Use the keyword search
  • D. Drag the change tile to the Navigation pane


Answer : B

Roles control which users can perform which actions on a change record. What are actions, which cannot be performed by anyone, even an administrator? (Choose two.)

  • A. Update Change Type on an existing change record
  • B. Delete a Change record
  • C. Delete a Standard Change Template
  • D. Delete CAB Definition


Answer : BD

In the baseline Change - Normal model how can Change Tasks be added? (Choose two.)

  • A. Automatically via the Change - Implementation subflow
  • B. Manually by the user during New, Assess, and Authorized states
  • C. Automatically depending on the category selected on the Change Request
  • D. Manually by the user during all states, except Closed or Canceled


Answer : AD

In the baseline Change - Normal model, when the Change request goes to the Review state, what happens to the implementation and testing tasks, if they have not been closed.

  • A. They are automatically canceled
  • B. They are automatically closed
  • C. They are automatically assigned to the Change assignee and closed
  • D. An error displays, requiring that the Tasks be closed before moving to Review


Answer : A

On the Unauthorized Change Properties module what can you configure? (Choose two.)

  • A. Enable/Disable creation of Unauthorized changes
  • B. Maximum number of unauthorized change records for a CI
  • C. Unauthorized Change Dashboard
  • D. CI classes to monitor


Answer : AB

How do you describe the relationship between a Knowledge article and a Knowledge base category?

  • A. Articles can only be published to one category
  • B. Articles must be published to at least one category
  • C. Articles must be approved by the selected category owner
  • D. Articles can be published to a category and subcategory


Answer : B

What are the different ways a user can provide feedback on a knowledge article? (Choose four.)

  • A. 10 Star scale
  • B. Comment on Article
  • C. Helpful?
  • D. Flag Article
  • E. 5 Star scale
  • F. Pin Article


Answer : BCDE

When using the Knowledge - instant Retire workflow, how does the Valid to date enact a Knowledge article?

  • A. On Valid to date, article is automatically retired
  • B. On Valid to date, retire notification is sent to the Knowledge article author
  • C. On Valid to date, retire notification is sent to the Knowledge base owner
  • D. On Valid to date, the article is archived


Answer : A

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Exam contains 205 questions
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