Certified Implementation Specialist - Human Resources v1.0

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Exam contains 172 questions
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If an HR Service will only be used internally by HR professionals, what is the minimum configuration needed?

  • A. HR Service and HR Template.
  • B. HR Service, HR Template, and Record Producer.
  • C. HR Service.
  • D. HR Service, HR Template, Record Producer, and Lifecycle event type.


Answer : C

The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?

  • A. Contextual Search configuration
  • B. HR Service configuration
  • C. HR Criteria configuration
  • D. Knowledge Management configuration


Answer : C

When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail.
What are the basic categories used?

  • A. HR Service, Topic Detail, COE.
  • B. HR Service, Topic Category, Activity Category, Activities, COE.
  • C. HR Service, Topic Category, COE.
  • D. HR Service, Topic Detail, Topic Category, COE.


Answer : D

If a knowledge base and its articles have no user criteria selected, a user without a role can do what?

  • A. read and contribute articles
  • B. read articles, but not contribute
  • C. can neither read nor contribute articles
  • D. contribute, but not read articles


Answer : B

How does ServiceNow know which HR Template to use on an HR Case?

  • A. The HR Template is referenced on the HR Service record.
  • B. The HR Template is referenced on the record producer form.
  • C. Each COE has a specific HR Template.
  • D. The HR Template is selected directly on the Catalog item.


Answer : D

What are the key differentiators between an HR Profile record and a User record? (Choose three.)

  • A. The HR Profile stores the employee's assigned delegates.
  • B. The HR Profile includes group membership information.
  • C. The HR Profile includes employee organizational information like Colleagues.
  • D. The HR Profile stores login credential information.
  • E. The HR Profile may include employee marital status.
  • F. The HR Profile is intended to store confidential employee data that is pertinent for HR.


Answer : AEF

If a customer has a huge employee population, complex organizational structures, and requires custom integrations and language translations, what level of configuration complexity would their project be considered?

  • A. Drastic
  • B. Low
  • C. Major
  • D. Nominal


Answer : C

When an employee completes a questionnaire on an Employee Form, on which table does the system store their answers?

  • A. Form [sys_ui_form]
  • B. Metric Result [asmt_metric_result]
  • C. Question Answer [question_answer]
  • D. HR Case [sn_hr_core_case]


Answer : B

With the I18N: Knowledge Management Internationalization Plugin v2 enabled, how are translated Knowledge articles associated with each other so that the user is presented with the article in the selected language?

  • A. Article Versions related list
  • B. Knowledge feedback related list
  • C. Affected Products related list
  • D. Translated Versions related list


Answer : D

When creating a PDF Document Template, where does the list of Document Revisions come from?

  • A. From Managed Documents
  • B. From Document Templates
  • C. From Knowledge Articles
  • D. From System Documents


Answer : A

Only users with which role, at a minimum, may view the confidential data on the HR Profiles table?

  • A. Profile Writer [sn_hr_core.profile_writer]
  • B. Profile Reader [sn_hr_core.profile_reader]
  • C. HR Case Writer [sn_hr_le.case_writer]
  • D. HR Case Reader [sn_hr_le.case_reader]


Answer : A

What determines if a user can view a Knowledge article?

  • A. Can/Cannot Read User Criteria
  • B. Can/Cannot Contribute User Criteria
  • C. HR Criteria
  • D. ACL Rules


Answer : A

What do Client Roles define?

  • A. Groups for the customer's clients.
  • B. Roles that come into force if user uses a browser client.
  • C. Named roles (eg VP of Operations, SVP Sales) for a customer’s clients.
  • D. Access for new hires, employees, alumni, contingent, and contract workers.


Answer : D

When a Guided Setup task is marked as complete, how can it be reopened?

  • A. Closed tasks cannot be reopened
  • B. Click the Mark as Incomplete button
  • C. Submit a request in HI
  • D. Restart the Guided Setup entirely


Answer : B

When creating a PDF Document template, the Document revision field must be completed.
How does the system determine which documents are available to be selected for this field?

  • A. You must be a member of the Owning Group for the Managed Document
  • B. All Documents are visible
  • C. Your group memberships and the Document owner field on the Managed Document record
  • D. You must have created the Managed Document record


Answer : C

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Exam contains 172 questions
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