Certified Associate Business Analyst v6.0

The following are steps in developing a baseline, EXCEPT:

Which of the following statements best characterizes the Quality Management practice called Benchmarking?

Which is NOT a characteristic of Control Charts?

The horizontal parallel lines above and below the central line in a Control Chart represents
__________ .

Customer dissatisfaction is an example of:

Cost Performance Index is:

In the EVM concept, a SPI greater than 1 indicates:

In earned value, CSI stands for:

Entity Relationship Diagrams identify:

Force Field Analysis is also referred as:

Which approach emphasizes process oriented thinking rather than results-product oriented thinking?

Which of the following is NOT a Kaizen concept?

Which of the following are the best tools for depicting trends in a process?

Given the following data and thinking in terms of the Pareto Principle, where should corrective action focus?
Problems originate from the following areas: 15% Design, 2% Development, 4% Prototype,
3% Testing, and 2% Implementation.