Avaya Oceana Solution Support v1.0

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Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana® core components?

  • A. Unified Collaboration Administration (UCA)
  • B. Call Server Connector (CSC)
  • C. Unified Agent Controller (UAC)
  • D. Unified Collaboration Model (UCM) C


Answer : Explanation

Reference:
https://downloads.avaya.com/css/P8/documents/101045183

When a call is transferred from Avaya Aura® Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header?
(Choose two.)

  • A. Context ID
  • B. Call ID
  • C. UCID
  • D. Call Ref ID
  • E. Session ID AE


Answer : Explanation

Which statement describes the function of the Work Assignment Snap-in?

  • A. It is a normalized model for all Avaya Oceana® resources.
  • B. It is responsible for interaction routing.
  • C. It helps Avaya Oceana® customers build their business logic.
  • D. It provides contextual information. B


Answer : Explanation

A customer is running an Avaya Oceana® solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya
Oceana®, it is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement
Designer. What should be analyzed from Avaya Oceana® to check the incoming calls to Avaya Oceana® from the Avaya Aura® stack?

  • A. CallServerConnector
  • B. UCM-PU
  • C. UCMServices
  • D. UCMDataCollector D


Answer : Explanation

Which statement describes the function of the Context Store Snap-in?

  • A. It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
  • B. It is an agent selection component based on attribute matching across all channels.
  • C. It is an engine for tracking and maintaining the end-to-end context of customer interactions.
  • D. It is a normalized model for all resources and interactions that provides states for resources and interactions. C


Answer : Explanation

Reference:
https://downloads.avaya.com/css/P8/documents/101044889

Which statement describes the function of the Unified Collaboration Model(UCM)?

  • A. It is an agent selection component based on attribute matching across all channels.
  • B. It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.
  • C. It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
  • D. It is a normalized model for all resources and interactions that provides states for resources and interactions. D


Answer : Explanation

Consider the following ContextData for a Voice Channel Interaction:
ContextData=S9iOZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?

  • A. VO "" "˜VoIP" Call
  • B. VO "" "˜PSTN"™ Voice
  • C. V0 "" Video
  • D. VO "" Web Voice A


Answer : Explanation

Consider the message:
2018-01-31 08:51:07, 795 [pool-241-thread-1] SMSVendorSnapin INFO "" SMSVendorSnapin-3.4.0.0.80601 "" Response is {"˜accounts":
[{"messageService":"SMS", "name":"smsdemo","url":"www.test.com","apiId":"1","apiPassword":"","external":"","extra1":"","extra2":"","capabilities ]
[{"type":"TEXT","maximumLength":160}],"identities":[{"identifier":"01715123456"}]}]}
Which component and log file contains log messages of this kind?

  • A. ORCRestService PU Log file
  • B. CustomerControllerService PU Logs file
  • C. SMSVendorSnapin Service Log file
  • D. MessagingService Service Log file C


Answer : Explanation

Which parameter uniquely identifies a contact while it is being processed in Engagement Designer?

  • A. Caller ID
  • B. WorkRequestID
  • C. ContextID
  • D. DNIS Number C


Answer : Explanation

Consider the log messages:
"˜RequestId"™:"™SWQtNzA2d2pSRm03zGtfQUtzUFFtdw==_"™,"™RouteRequestId"™:"™0830cf65-1aaf-48a3-8a2f-
44850be19f82"™,"™WorkflowType"™:"™ROUTE_CONTACT_SMS"™,"™SourceName"™:"™OCP ShortMessageService"™,"™CallbackIp"™:"™135.122.106.229"™,"™ContactId"™:"™ME1NsN-
4QI6isb73z~mPyA"™,"™ChannelType"™:"™ShortMessageService"™,"™Reason"™:"™400 Bad Request. Space could not be resolved "˜,"™WorkRequestId"™:"™Id-
706wjRFm7dk_AKsPQmw"™}[
Which provider type is being handled in these log messages?

  • A. OCP Chat Provider
  • B. OCP Social Provider
  • C. OCP Email Provider
  • D. OCP SMS Provider D


Answer : Explanation

While troubleshooting Webchat interactions, which snap-in service and PU logs must be checked from the Avaya Oceana Cluster#3?

  • A. CustomerControllerService
  • B. ORCRestService
  • C. AgentControllerService
  • D. WAIMRestService C


Answer : Explanation

Reference:
https://downloads.avaya.com/css/P8/documents/101045514

A customer is testing Avaya Oceana Voice Call Flow.
From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files"?

  • A. From SMGR CSC Attribute Information by clicking on Avaya Breezeâ„¢, Configuration and CSServices Attributes
  • B. From AES DMCC Summary Information by clicking on Status and Control, DMCC Service Status, No. of Associations
  • C. From ED Admin Console Instances by clicking Active Instance and then click on the Context Store Cluster Block
  • D. From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information pop up D


Answer : Explanation

Which two statements describe what the Engagement Designer (ED) does while it is processing an incoming interaction from a chat contact? (Choose two.)

  • A. ED sends a resource request to CS with chat attributes for a suitable agent
  • B. ED sends a "create new contact" request to OCP snap-in
  • C. ED workflow requests chat attributes for the ContextId from CStore.
  • D. ED sends a resource request to WA and invites the agent to a chatroom.
  • E. ED sends a resource request to WA with chat attributes for a suitable agent BD


Answer : Explanation

Which three parameters are associated to a work request inside the Avaya Oceana® solution? (Choose three.)

  • A. Customer ID
  • B. WorkRequestId
  • C. Agent ID
  • D. Attributes
  • E. WorkFlowType CDE


Answer : Explanation

During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?

  • A. UCM Spaces
  • B. Email Service
  • C. Omnichannel Database
  • D. Agent Controller B


Answer : Explanation

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