Avaya Equinox Solution with Avaya Aura Collaboration Applications Support Exam v1.0

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Exam contains 66 questions
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Consider an Equinox Web Client joining a Virtual Meeting Room from a Public Network. Which two components provide the media resources to the Equinox Web
Client? (Choose two.)

  • A. Avaya Aura® Media Server
  • B. Session Manager
  • C. Session Border Controller
  • D. Avaya Aura® Web Gateway
  • E. Equinox Avaya Aura® Media Server
  • F. Avaya Aura® Communication Manager


Answer : AB

Reference https://cdn.avaya-learning.com/CDNx/2216W/story_content/external_files/Student_Guide.pdf

Which three communication flows apply to Avaya Equinox Web Clients? (Choose three.)

  • A. Registers and uses SIP Signaling with Communication Manager
  • B. Obtains Dynamic Configuration from SM
  • C. Exchanges multimedia information with AMM via https
  • D. Communicates with WebRTC Sig. with AAWG
  • E. Obtains Dynamic Configuration from AADS


Answer : ACD

Which three communication flows apply to Avaya Equinox Thick Clients? (Choose three.)

  • A. Obtains Dynamic Configuration from SMGR
  • B. Obtains Dynamic Configuration from AADS
  • C. Registers and uses SIP Signaling with ASM
  • D. Exchanges multimedia information with AMM via https
  • E. Registers and uses SIP Signaling with Communication Manager


Answer : BCD

For partners to raise trouble tickets and receive assistance, Avaya currently uses the online Avaya Diagnostic methodology. They except customers/partners to perform the following tasks before raising a trouble ticket:
-Clearly state the problem.
-Detail findings.
-Clarify the problem.
When Avaya Tier 3 Support receives the trouble ticket, what is the next step in the Diagnostic methodology that they will perform?

  • A. Update the Knowledge Management database.
  • B. Implement a solution.
  • C. Determine the cause.
  • D. Identify a patch to fix the problem.


Answer : C

After completing Discipline 4, Root Causes, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

  • A. Discipline 5 "" Implement Corrective Actions
  • B. Discipline 5 "" Choose Corrective Actions
  • C. Discipline 5 "" Implement a Work-around
  • D. Discipline 5 "" Prevent Recurrences


Answer : B

Which two statements are correct about Avaya Tier 2/Business Partners? (Choose two.)

  • A. They describe the problem to Tier 3 in an escalation ticket, and Tier 3 performs Containment Actions.
  • B. They provide a package of data attached to the case they"™ve opened, and escalate to Tier 3.
  • C. They immediately escalate to Tier 3 when the issue is encountered.
  • D. They isolate and resolve the issue, then escalate to Tier 3 for corrective action.
  • E. They isolate the issue, and if no root cause is found, they escalate to Tier 3 for resolution.


Answer : BE

What is the command to check the status of Avaya Multimedia Messaging (AMM) status?

  • A. service AMMService status
  • B. svc AMMservice status
  • C. statusaem.sh
  • D. srv amm status


Answer : C

Reference -
https://downloads.avaya.com/css/P8/documents/101041355
(16)

Who is responsible for completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?

  • A. Business Partners and Avaya Tier 2
  • B. Both Avaya Tier 2 and Tier 3
  • C. Avaya Tier 2 only
  • D. Avaya Tier 3


Answer : D

Which three steps are included in Discipline 3, Develop Interim Containment Actions, of the 8D Troubleshooting Methodology? (Choose three.)

  • A. Implement protections
  • B. Evaluate systems and components
  • C. Develop immediate controlled actions to isolate the problem
  • D. Try actions that bypass the issue, like creating a work-around for temporary restoral of service.
  • E. Develop a hypothesis based on the outcome of the various controlled actions and the system"™s reactions.


Answer : CDE

The first three steps of the 8D Troubleshooting Methodology are performed by the Avaya Business Partner or Avaya Tier 2. Step 1 is Establish the Team.
What are steps two and three? (Choose two.)

  • A. Identify Root Cause
  • B. Choose Corrective Actions
  • C. Describe the Problem
  • D. Prevent Recurrences
  • E. Containment Actions


Answer : AC

Avaya currently uses an online diagnostic methodology for partners to raise trouble tickets and receive assistance. The methodology is named Avaya Diagnostic
Methodology.
When Avaya Tier 3 support works a trouble ticket, what is the final step in the Avaya Diagnostics Methodology that they will perform?

  • A. Install a patch to fix the problem.
  • B. Update the Knowledge Management database.
  • C. Implement corrective actions.
  • D. Implement a solution.


Answer : B

Which two options are available while running the traceSM on the Session Manager? (Choose two.)

  • A. TLC Handshaking
  • B. WEBRTC
  • C. SIP
  • D. SDP
  • E. STUN/TURN/ICE


Answer : CD

Using a web GUI, where can you check the Avaya Multimedia Messaging (AMM) log events?

  • A. From the SMGR home page, navigate to SMGR > Services > Events > Log Viewer
  • B. Use the AMM web GUI and navigate to Log Management > Logs and Events
  • C. Use the AMM command line to view log events on the command mode
  • D. From the SMGR home page, navigate to SMGR > Elements > Log Viewer


Answer : A

During the daily system health checkup, a customer found that their AAWG services are not running and they have to start it manually.
What is the CLI shortcut command/script to restart the AAWG service?

  • A. svc csa restart
  • B. svc cas restart
  • C. service aawg start
  • D. svc aawg restart


Answer : A

Reference -
https://downloads.avaya.com/css/P8/documents/101041361
(96)

Which log is the most relevant log file recommended for troubleshooting the AADS issues?

  • A. AAD_log.log
  • B. aads.log
  • C. AADSService.log
  • D. AADS.log


Answer : B

Reference https://downloads.avaya.com/css/P8/documents/101041244

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Exam contains 66 questions
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