Microsoft Dynamics AX 2012 Service Management v7.0

You are recording diagnosis codes for a repair management process in Microsoft
Dynamics AX 2012.
Which of the following statements about diagnosis codes is true?

From which of the following entities can you invoice for a service subscription in Microsoft
Dynamics AX 2012?

Your company requires that a letter be mailed to each new customer when its first service order is created.
You need to communicate this requirement to the Sales and Marketing team in Microsoft
Dynamics AX 2012.
What should you do in the Service management parameters?

In Microsoft Dynamics AX 2012, you set the Activity generation stage parameter for a service order stage to in process.
Which of the following actions does this setting activate in service orders?

For which of the following purposes is the Microsoft Dynamics AX 2012 dispatch board designed? (Each correct answer is a complete solution. Choose two.)

You need to track the progress of a repair for a service object in Microsoft Dynamics AX
2012.
What should you do?

What is the purpose of the repair functionality in the Service management module of
Microsoft Dynamics AX 2012?

You are defining service subscription parameters in Microsoft Dynamics AX 2012.
Your company accrues subscription revenue monthly. Customers can cancel their service subscriptions at any time. When a customer cancels a service subscription, the company reverses the current months accrual transaction by using the date the subscription revenue accrued.
You need to ensure that accrued subscription transactions reverse on the date the subscription revenue accrues.
Which option should you select for the Reverse accruals on crediting parameter?

Which of the following functions can you perform in a service bill of materials (BOM) in
Microsoft Dynamics AX 2012?

Which of the following items can the field service technician display in the Microsoft
Dynamics AX 2012 Enterprise Portal?

Your company is going to perform a service for a customer. The company has provided a similar service in the past. You want to leverage the previous service agreement in
Microsoft Dynamics AX 2012. You create a service object.
Which of the following is a purpose of the service object?

You are recording conditions for a repair management process in Microsoft Dynamics AX
2012.
Which of the following sources provides the condition information?

What is the purpose of accruing revenue for service subscriptions in Microsoft Dynamics
AX 2012?

A service order line in Microsoft Dynamics AX 2012 has a transaction type of Hour and a quantity of 5 hours. The start date and end date are June 1. Service technicians work 8- hour shifts, every day.
In the dispatch board, you create another activity of the same type with a quantity of 12 hours.
What is the end date of the new activity?