You have a Contract that has a status value of Active.
One of the contract lines references an incorrect product.
You need to correct the contract line.
What should you do?
Answer : C
You schedule time off for a resource in Microsoft Dynamics CRM. How are the affected days displayed in the service calendar?
Answer : A
You review the Similar Cases section for a case by using the Default Case form. Which cases does Microsoft Dynamics CRM show?
Answer : D
Which characteristic of a contract template governs how many cases a customer is allowed to have against a contract?
Answer : A
How should you add an item to a queue?
Answer : B
What is the purpose of unit groups?
Answer : A
Which entity is best described as an estimate or proposal that is presented to a customer?
Answer : A
What role do keywords play in the Knowledge Base?
Answer : C
What are two ways to find content in Knowledge Base articles?(Choose TWO)
Answer : AC
Which two security roles have permissions to create a new system dashboard?(Choose
TWO)
Answer : BC
For which two entities does Microsoft Dynamics CRM create a default queue when the entity is created?(Choose TWO)
Answer : D,E
Which business is an example of an outgoing service scenario?
Answer : B
In Microsoft Dynamics CRM, which two record types are considered customers?(Choose
TWO)
Answer : BD
You view a Case Summary Table report in the Microsoft Dynamics CRM report viewer tool.
Which action is available in the report viewer tool?
Answer : D
Which field is required to create a new Opportunity record?
Answer : C
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